Authors: Alka Agrawal and Shikha Gupta
First Author Affiliation: Department of Commerce, Kamala Nehru College, University of Delhi, Second Author Affiliation: Mewar University & Department of Commerce, Kamala Nehru College University of Delhi
Abstract: One tool of performance evaluation that has gained significant popularity in the corporate sector is the 360-degree feedback methodology because of its ability to provide a global feedback to the employees, which leads to increased organizational commitment, improved job performance and brings a behavioral change in the employees. The ratings are assigned not only by employee’s superiors but also by his peers, subordinates, clients or outsiders such as customers, suppliers, vendors or other interested stakeholder with whom he interacts in the course of his job performance, thus providing a complete view of employee’s job performance. This method highlights the strengths and weaknesses of the learner providing him with an opportunity to capitalize on his strengths and highlighting his training and developmental needs. This paper emphasizes on the superiority of 360- degree feedback method over the traditional methods of performance evaluation and the effect this method has on the employees in the organization simultaneously providing a list of companies following the 360- degree feedback methodology. The paper also provides a detailed framework required for the successful implementation of this technique.
Keywords: 360–degree feedback, Performance appraisal, Behavioral change, successful implementation.